Right of Withdrawal
In accordance with Business to Business distance selling regulations, orders placed by the customer and accepted by ourselves in writing and/or by any payment, cannot be cancelled without our written agreement to cancellation. In that event, the customer will be liable to us for any resulting costs at the time of cancellation, including the cost of labour, materials, expenses, damages and any associated loss of profit.
Goods Fit for the Purpose
The customer is responsible for ensuring that any goods ordered are suitable and fit for the purpose that they intend before ordering. This does not affect your statutory rights.
The goods that we supply are often made to order and/or customer specification, including colours, etc. As such, these goods are not returnable. Most of our products are supplied for use at exhibitions and events, and as such, might be used at a short term event and then, no longer required. For that reason, goods are not supplied on an 'on approval' basis. Should we agree to supply 'on approval', very strict conditions will apply and must be agreed beforehand In circumstances where we do accept return of goods the customer will be responsible for the original delivery and return carriage costs. In addition, a restocking charge of up to 20% may apply and the customer will be liable for any return transport damage. These conditions will apply unless otherwise agreed by us in writing beforehand.